Tuesday

Ombudsman

noun

\AHM-boodz-mun\

an official who helps settle complaints from a neutral, independent viewpoint.

an official appointed to receive and investigate individuals' complaints against abuses maladministration or capricious acts, especially that of public authorities.

an individual usually affiliated with an organization or business who serves as an advocate for patients, consumers, employees, etc.

"The Banking ombudsman was able to redress customer complaints against deficiency in certain banking services."


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